How to apply for a UK Visa

Where can I get information?

The UK Border Agency and the British Embassy/ Consulate General in Jakarta work in partnership with a commercial organisation, PT VFS Services Indonesia.

You can find out whether you need a visa and how to apply through PT VFS Services Indonesia website: www.vfs-uk-id.com.  PT VFS Services Indonesia also provides information through an e-mail and telephone enquiry service, the number is  (021) 5140 1583/ (021) 5140 1584, or email to info.ukid@vfshelpline.com.  All the information provided is supplied and approved by the UK Border Agency.

Do I have to pay?

No, all information is provided free of charge in Indonesia

Where can I get advice?

PT VFS Services Indonesia and its staff cannot give you advice on how to complete your application, or what type of visa you should apply for.   If you need help with your application or advice about the UK’s immigration rules and requirements, you should seek advice from a qualified immigration adviser. In the UK these are immigration advisers regulated by the Office of the Immigration Services Commissioner or legally qualified professionals regulated by designated professional bodies.  Their websites are:

How do I submit my application?

PT VFS Services Indonesia manages the Visa Application Centre in Jakarta, where you should submit your application and your biometric fingerscans.

All persons (except as stated below) applying for UK visas must apply in person at the UK Visa Application Centre (PT VFS Services Indonesia), Lt. 22, Zone B, Plaza Asia/ABDA, Jl. Jenderal Sudirman, Kav 59, Jakarta 12190. All visa applicants must be present at the Application Centre when making their application to have their fingerprints and digital photographs taken.

Children under the age of 5, applicants for Certificates of Entitlement to the Right of Abode, and applicants for British Overseas Territories or Commonwealth visas, do NOT need to apply in person.

Please see the Visa Application Centre website for opening hours and more details:
http://www.vfs-uk-id.com

Who decides whether I will get a visa?

UK Border Agency staff will process and decide your visa application. PT VFS Services Indonesia and its staff play no part in the outcome of your visa application. They cannot influence it in any way. If any member of staff employed by PT VFS Services Indonesia say they can influence your application, you should tell the British Embassy/ Consulate General immediately.

Service standards – complaints and compliments

The UK Border Agency aims to offer a fair and professional service to all our customers. We welcome feedback it helps us to see where we need to improve

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days

• If you wish to complain about the service you received from the UK Border Agency at this Embassy/Consulate General, please address your complaint to the Entry Clearance Manager at the British Consulate General, UK Border Agency (Visa Services), Deutsche Bank Building 19th Floor, Jakarta 10310 or by e-mail :  info.ukid:vfshelpline.com .

• If you wish to complain about the service you received from PT VFS Services Indonesia, you may submit it direct to their website, in person, or to the Entry Clearance Manager above.

source : http://ukinindonesia.fco.gov.uk

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